StashGrid help

Support

Answers to common questions are below. If you're still stuck, email hello@vekto.co.uk and we'll get back to you within 2 working days.

Getting started

How does StashGrid work?

Create a grid for a goal. Each cell is an amount of money. Whenever you put money aside, tap a cell to mark it saved. When every cell is filled, you've hit your target. StashGrid doesn't move money for you or connect to your bank.

What's the difference between Auto, Custom and Mixed amounts?

Auto splits your target evenly across the cells. Custom lets you choose the amount per cell. Mixed deals out a mix of whole amounts, like £1, £5 and £20, that add up exactly to your target, so each save feels different.

Why can't I make a picture grid with a small target?

Every cell needs at least £1, so a picture with 74 cells needs a target of at least £74. Picture grids are part of StashGrid Pro and work with Custom grids.

I tapped the wrong cell

Long-press a filled cell to undo it.

My reminders aren't arriving

Check that notifications are allowed for StashGrid in your phone's settings and that the reminder is switched on in StashGrid's Settings. On some Android phones, battery saving can delay reminders: allow StashGrid to run without battery restrictions.

My widget isn't updating

Open StashGrid once, which refreshes every widget. If it still looks out of date, remove the widget and add it again.

Money tools

Are the calculations financial advice?

No. The tools give estimates using UK figures for the current tax year and the numbers you enter. For decisions like buying a home, speak to a qualified mortgage or financial adviser. See our terms.

How up to date are the tax figures?

StashGrid checks for updated figures about once a day when you're online, so changes from a Budget or a new tax year arrive without an app update. The date of the latest figures is shown at the bottom of the Tools tab.

I think a figure is wrong

Please tell us. Email hello@vekto.co.uk with the tool, what you entered and what you expected, and we'll check it.

What are partner offers?

In the UK, StashGrid may show offers from savings and banking apps. Some are referral links and we may earn a reward if you sign up, at no cost to you. You can hide them in Settings by turning off Show partner offers.

StashGrid Pro

I bought Pro but it isn't unlocked

Go to Settings and tap Restore purchase. Make sure you're signed in to the same Google Play or App Store account you bought it with. If it still doesn't unlock, email us your order number from your purchase receipt.

I've got a new phone

Install StashGrid, sign in to the same store account and tap Restore purchase in Settings.

Does Pro work on both Android and iPhone?

No. Pro is linked to the store you bought it from, so a Google Play purchase works on Android devices and an App Store purchase works on iPhone and iPad.

How do I get a refund?

Payments are taken by Google or Apple, so refunds go through them. For Google Play, use the order in your Play Store purchase history. For Apple, visit reportaproblem.apple.com. If you're having trouble, email us and we'll help.

Your data

Where are my grids stored?

Only on your phone. There's no account, and we never receive your grids or tool figures. Read the privacy policy for the details.

How do I move my grids to a new phone?

On your old phone, go to Settings, then Export backup, and save the file somewhere you can reach from the new phone, such as a cloud drive or email. On the new phone, install StashGrid and choose Restore a backup. Backups work between Android and iPhone.

Can you recover my grids?

Unfortunately not. Because your data never reaches us, we have no copy. Exporting a backup now and then is the best way to stay safe.

How do I delete everything?

Go to Settings, then Reset All Data, or uninstall the app. Pro stays linked to your store account and can be restored. To remove your purchase records too, email us your order number.

Email us

Tell us your device and app version (Settings, at the bottom) if it's about a problem. Please don't send backup files or financial details unless we ask.