Help and contact
Support
Stuck on something? Check below first, then email us at hello@vekto.co.uk. We usually reply within 2 working days. Using StashGrid? Head to StashGrid support.
Common questions
I can’t sign in
Describe the usual fix: check the email address, use the reset link, and what to send us if it still fails.
I’ve lost my progress
Email us from the address on your account with your in-game name and roughly when you last played, and we’ll look it up. Add anything specific to your save system here.
I paid for something and didn’t get it
Purchases can take a few minutes to arrive. If it still hasn’t after that, email us your store receipt or order number and we’ll sort it. Refunds are handled by Google Play or Apple, since that’s who took the payment.
How do I delete my account?
You can do it in the game, or by email. The steps are on our account deletion page.
How do I report a bug or a player?
Email us with your in-game name, what happened and a screenshot if you have one. For players, tell us their in-game name and what they did.
How do I stop the emails?
Use the unsubscribe link in any email from us, or email us and we’ll remove you.
Email us
Include your in-game name and your device if it's about the game. It saves us both a round trip.